Because 70% to 80% of all aviation accidents are considered to involve human error, one promising avenue appears to be investments in a better understanding of, and better support for, human performance and human-machine interaction. This includes improved system and feedback design as well as new forms of pilot training to reduce the potential for errors and their catastrophic consequences [1]. Although the need for introducing these changes is widely recognized, progress is slow and faces a number of challenges. The economic pressure and competition in the worldwide aviation industry are intense, and manufacturers and carriers are careful not to invest in proposed solutions without guaranteed safety (and financial) paybacks. In addition, the time of national standards and regulations in the aviation domain has ended. Many proposed changes in design, training, or operations need to be accepted and applied worldwide. This need for international consensus slows down, and sometimes prevents, progress. Yet another obstacle is the fact that some in the aviation industry still consider increased automation to be the solution to, rather than a potential source of, human factors problems. To them, observed difficulties are the consequence of human error rather than symptoms of mismatches between human(s), machine(s), and the environment in which they collaborate [1]. In the post-September 11, 2001 environment, such air accident investigations have assumed new importance and relevance, which directly relates to the problem considered in this study which is discussed further below.
1.1 Statement of the Problem
Airline operating conditions that may affect aircraft damage severity include flying conditions, phase of aircraft flight, pilot utilization, and type of airline service (Phillips & Talley) [2]. Between 1989 and 1997, there was an increase in the rate of accidents caused by ground crew error. Most of these accidents did not result in serious injury or loss of life but rather were accidents in which a vehicle such as a catering or fuel truck collided with an aircraft and damaged it or in which an aircraft was pushed back...
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